Practicing Difficult Conversations with Confidence

Instructions:

1. Watch the Video Above (5-7 minutes):
   Watch the video "How To Have A Difficult Conversation" by Mel Robbins. Pay attention to her approach on handling emotions, managing conflict, and using structured communication to stay calm and assertive during tough conversations.
2. Reflect on Your Own Experience (5 minutes):
   After watching the video, think about recent conversations where you faced challenges. Consider these questions:
   • What aspects of those conversations were difficult for me?
   • Did I avoid the conversation, or did I address it head-on?
   • What emotions did I feel during these tough moments (e.g., frustration, anxiety, defensiveness)?
3. Jot down your thoughts and feelings as a way to understand how you usually approach difficult situations.
4. Identify a Conversation to Practice (5 minutes):
   Based on your reflection, choose one upcoming conversation or a recent one that you find challenging. This could be:
   • A conversation with a colleague, supervisor, or member of the community
   • A topic that involves feedback, conflict, or a sensitive issue
5. Write down the key points of the conversation, keeping in mind the main message you want to communicate and the result you want to achieve.
6. Apply Mel Robbins’ Techniques (10 minutes):
   Use the strategies from the video to prepare for your conversation. Focus on the following:
   • 5-4-3-2-1 Technique: Before initiating the conversation, count backward from 5 to 1 to push yourself into action and avoid procrastination.
   • Frame the Conversation with Clear Intent: Be specific and clear about what you want to communicate, and set the tone for a calm and productive dialogue.
   • Stay Present and Manage Your Emotions: Recognize your emotions during the conversation but avoid letting them take over. Breathe, stay grounded, and focus on the goal.
7. Practice the conversation in your mind or out loud, imagining yourself staying calm and assertive while addressing the issue.
8. Reflection After the Conversation (5-10 minutes):
   After completing the conversation, take a few minutes to reflect on how it went using these questions:
   • How did I feel during the conversation? Did I manage my emotions well?
   • Did I use the techniques from the video (like counting down or framing the conversation)?
   • What was the outcome of the conversation, and did I achieve my intended result?
   • What could I improve next time to make the conversation even more productive and calm?

Reflection Questions:

1. How did Mel Robbins' techniques help me stay focused and calm during the conversation?
2. What challenges did I face in using these strategies, and how can I overcome them in future difficult conversations?
3. What is one key takeaway from this exercise that I can apply in my role as a law enforcement officer when facing challenging conversations?