Active Listening vs. Passive Listening

Instructions:

1. Watch the Video Above (5-7 minutes):
   • Watch the video on Active Listening vs. Passive Listening to understand the differences.
   • Pay attention to how active listening requires full attention, engagement, and feedback, while passive listening may appear distracted, unengaged, or non-responsive.
2. Self-Assessment of Recent Conversations (5 minutes):
   • Reflect on a recent conversation you had, either at work or at home.
   • Ask yourself:
     • Was I truly listening, or was I distracted by my thoughts or surroundings?
     • Did I ask clarifying questions or offer feedback to show I was listening?
     • Did I let the other person know I understood their point of view?
   • Write down your reflections. Was there an opportunity for you to use more active listening? How did passive listening affect the conversation?
3. Next Conversation: Practice Active Listening (10 minutes):
   • In your next conversation (either personal or work-related), focus on practicing active listening:
     • Make sure you're fully present – put away your phone, avoid distractions, and maintain eye contact.
     • Show you’re listening with nodding, occasional verbal affirmations (e.g., “I see” or “That makes sense”), and asking open-ended questions to show you’re engaged.
     • Reflect back what the speaker says to confirm understanding (e.g., “So, what I hear you saying is…”).
4. Note Your Observations (5 minutes):
   • After the conversation, take a few moments to reflect:
     • How did the conversation flow when you actively listened?
     • Did the other person seem more engaged and willing to share?
     • How did you feel during and after the conversation?
   • Jot down any insights into how active listening might improve your communication at work or home.

Reflection Questions:

1. How did practicing active listening differ from passive listening in terms of engagement, understanding, and overall communication?
2. How did the speaker respond when they noticed you were actively listening?
3. How can you incorporate active listening into high-stress situations at work, such as during a crisis or while interacting with the public?
4. How can improving your listening skills strengthen relationships with colleagues, superiors, or your community?